Help Request

The helpdesk is here to help with your technology concerns and issues. Please review the following information so we can better assist you.

Types of Requests

Internet, WiFi, Computers, iPads, Software, Phones, Aspen, Projectors, Email, Classroom Technology, Support for A/V events, Website updates, etc.

Where to Go

Send an e-mail to helpdesk@hanoverschools.org. You can send a message from any device including your phone as well as your personal e-mail. Be sure to Include your building and room number to help us route your request to the best resource.

Next Steps

You will receive an automated confirmation e-mail from the helpdesk system acknowledging your request.  Your request will be assigned to a member of the Technology Team within 12 hours. Further correspondence will occur from within the helpdesk system (look for e-mails from helpdesk@hanoverschools.org).  To provide additional information or updates simply reply to the confirmation e-mail and that information will be added to the ticket.

Urgent Requests

Please notify your building office and they will escalate accordingly