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Hours of Operation
- Monday, Tuesday, Thursday: 8:00 am to 4:00 pm
- Wednesday: 8:00 am to 8:00 pm
- Friday: 8:00 am to 12:00 pm
How to Reach Us
The Hanover Emergency Management Agency (HEMA) leads the Town in planning, preparedness, communication, response, and recovery for daily emergencies, large-scale town wide events and major disasters. HEMA is a vital link in emergency communications between the public and first responders, and provides key coordination and leadership to Town departments, stakeholders, residents, and visitors.
The goal of HEMA is to make our community more aware of and prepared for potential hazards. Members of HEMA meet quarterly to develop strategies towards creating resilience. Our focus over the past few years has been to enhance our ability to provide emergency shelter during an emergency. HEMA has the capability to open and staff an emergency shelter for more than 100 individuals at the Hanover High School. HEMA also has the capability to open a comfort station at the Senior Center. A comfort station is a location where residents can come to warm up, cool off, and charge electronic devices during protracted power outages. A comfort station does not have dormitory capabilities. The Senior Center as a generator; this strengthens the Town’s ability to help those in need during emergencies.
We would not be able to open a comfort station or shelter without assistance. We work together with the Hanover School Department, Community Services, Police Department, DPW and Facilities Department, Hanover’s Community Emergency Response Team (CERT team), the Medical Reserve Corp (MRC) and other volunteers to ensure that we are prepared to provide 24 hour support for emergencies.
HEMA participates in quarterly South Coastal Emergency Management Team meetings. During these meetings representatives from American Red Cross, Salvation Army, the Massachusetts Emergency Management Agency (MEMA), Medical Reserve Corp, Department of Public Health, Health and Medical Coordinating Coalition and South Shore Hospital share best practices to enhance our emergency preparedness.
When there are emergencies, we anticipate residents will stay in their homes (shelter in place), if possible. In making that decision, it is important to be sure each resident has the necessary supplies to last at least 3 days (72 hours).
Recommended Emergency Items
Recommended items to have in your Basic Emergency Supply Kit should include. (water, food, battery-powered or hand crank radio, flashlight and extra batteries, first aid kit, whistle to signal for help, dust mask, to help filter contaminated air and plastic sheeting and duct tape to shelter in place, moist towelettes, garbage bags and plastic ties for personal sanitation, wrench or pliers to turn off utilities, can opener for food, and local map). Additional Items should include : prescription medication and glasses, infant formula and diapers, pet food and extra water for pets, important family documents such as insurance policies, identification and bank account records in a waterproof portable container, cash or travelers checks and change, sleeping bag or warm blankets, complete change of clothing including a long sleeved shirt, long pants socks and sturdy shoes, household chlorine bleach and medicine dropper, fire extinguisher, matches in a waterproof container, feminine supplies, paper products, paper and pencil, books, games, puzzles or other activities for children. Candles and gas lanterns are not a safe source of light during a power outage.
HEMA applied for and received grant funding for technology upgrades to the Town’s Emergency Operations Center (EOC) located at Fire Headquarters. The EOC serves as a unified command post where the town manager and department heads work together preparing for and responding to large scale emergencies. HEMA was also successful in obtaining a grant to provide CERT training and to purchase supplies. We continue to seek grants and other types of funding to support our mission.
We urge you to review the following websites where you can find more information about emergency preparedness
- Emergencies, please dial 911
- Non-Emergency/Business Phone: 781-826-3151
- Burning Permit Hotline: 781-826-7850
- Fax: 781-826-4013
Hanover Fire Department
32 Center Street
Hanover, MA 02339
Follow @HanoverEMA on Twitter for important information before, during, and after emergencies. These sites also provide useful information and safety tips throughout the year. WATD 95.9 FM is the radio station that will have up-to-date information to keep Hanover residents informed during an emergency.